Know Before You Go

Other nice-to-know policies

because clear is kind 💓

REGISTRATION

Registration is open until class time. Pre-registration is strongly encouraged so that you can get our handy dandy
🌼confirmation email🌼 with lots of important details (about parking, amenities, so you don’t get lost, etc!).

You can also add the class to your calendar of choice after registering, which really helps you stay committed to your practice.

We know how many competing priorities there are - registering and adding it to your calendar helps you hold the space for yourself. We’ll be here holding the space, too!

If you’re resistant to pre-registering because you’re confused about the software or which class or package to choose, we’re just a text or email away and would be honored to help! 🙏

CLASS CANCELLATION

Registration is open until class time. We NEVER cancel class based on number of sign ups. We promise to always deliver the same whole-hearted class experience for one student that we would for a packed house.

For inclement weather, we will play it by ear. We never want teachers or students to feel unsafe coming to class. We will make the call by one hour before class and announce on social media channels and contact all parties (teachers and students registered for class). If class is cancelled due to inclement weather, we can transfer your drop-in to a future class or refund it to your pack.

In cases of inclement weather, we will likely send a TEXT first - another reason to pre-register and make sure we have your phone number on file 😉

Cancellations by Students

For regular classes, you’re welcome to self-cancel your registration for class up until 1 hour before class time - you will get a credit back to the pack or to book a future class if you purchased a single drop in. You’re also welcome to message us (text or email) and we can cancel or transfer (in most cases) your registration for you.

Registration cancelled (by student) inside of the 1 hour before class window is considered a late cancel, and the student will not be refunded to their class pack or drop-in rate. For members, a $15 fee will apply if it happens more than once per rolling 30 day period. Think of that freebie as a perk of being a member - but also a little bit of external accountability to keep you committed to your practice. You won’t get that from youtube yoga!!

Life happens! If you got a flat tire on the way to class, have to tend to a sick kid, etc, and find out within the late-cancel window, make sure to contact us!

Workshops and special events typically have their own cancellation policy that is different from this one.

LATE ARRIVAL

We understand that yoga is a time commitment, and often you're fitting it around a busy schedule! I don't know a single person who doesn't feel like their life is full, no matter what phase they're in.

Did you know that if you're late, we WON'T lock you out? Some yoga studios do that, so it feels relevant to mention.

With that, if you're running late, we'd always prefer you to just be MORE late than speed up (or down) the dirt road.

Please be mindful of our neighbors, their children, and pets, who might be outside enjoying this beautiful serene environment!

ALSO - Rushing to get places is stressful on your nervous system anyway, which kind of undoes the effects of a good yoga practice.

We encourage you to be MORE LATE if you're ALREADY late. How counterintuitive! But this is why:

Once you get practiced at relaxing your nervous system even if you're late, you can soften into letting go of things so your life doesn't feel so full that you HAVE to rush places. It really works that way! Trust us, and try it!

It's a practice, and yoga is here to help. So keep showing up!

We want to see your shining soul in class, even if you're running late!

EXPIRATIONS, TRANSFERS & MEMBERSHIPS

Single drop-ins are non-refundable, but in most cases you can cancel and re-register for a different class if for some reason you can’t make it.

Auto-renews memberships have different terms based on length, promotion, etc, but they will all renew automatically via your payment method on file at the interval agreed upon at purchase. You can self-cancel any time up to a full business day before your card is charged and not be liable for the next billing cycle. For best results, it is good practice to also contact us so that we can make sure the tech side is handled correctly.

No refunds will be offered for forgetting to cancel or not doing it correctly, but we're happy to help make sure you're cancelled before the next billing cycle of needed. Just email us at practice@marshillyoga.com at least one full business day before your next renewal date.

Monthly free guest passes (included with some memberships) do not roll over and have no cash value.

All class package expiration dates are listed and enforced. All purchases are non-exchangeable, non-refundable & non-transferable.

Deposits for therapeutic sessions are non-refundable and non-transferable.

Mars Hill Yoga reserves the right to cancel classes, change the schedule, change teachers, etc at any time, for any reason.

We will not share your personal or contact information with any other party without your consent.

DOGS AND SMALL HUMANS

Although both are very cute and we love your furry and human kiddos, we aren’t able to accommodate them at the studio.

Kids 12-15 must be accompanied by an adult to participate in class

16+ may attend on their own with parental consent

Kids under 12 are welcome to attend kids yoga if/when we offer it. Reach out if you’d like to see that on the schedule sooner than later!!

We are not responsible for your kids/dogs and are unable to watch them while you practice.